Medical Records

I need my medical records. How can I access them?

The Health Information Management Department (HIM) can assist you with accessing your individual patient medical record.

For information about your medical records or a patient you represent, please use the following phone numbers:

For patient last names starting with A - L, please call (315) 624-4937.

For patient last names starting with M - Z, please call (315) 624-4977.

To view your medical records

You may view your medical records during regular business hours, Monday through Friday, 8:00am to 4:00pm, by making an appointment with the HIM department at the St. Luke’s Campus, 1656 Champlin Avenue, Utica, New York.

How do I get copies of my medical records?

You may receive copies of your records within ten business days after providing us with a written request.

Is there a fee for copies of my records?

A fee of $0.75 per page is applied for requests in excess of ten pages. If your request for records is for continued medical services, the fee does not apply.

Are all of my medical records kept at the St. Luke’s Campus?

Some of your records, such as x-rays, may be stored in other areas of the facility. Below is a contact guide for the types of records you may request.

To view medical records and obtain copies:

Faxton St. Luke’s Healthcare
Health Information Management
St. Luke’s Campus
1656 Champlin Avenue 
Utica, New York 13502
(315) 624-6012

For x-ray films:

St. Luke’s Campus
(315) 624-6116

Faxton Campus
1676 Sunset Avenue
Utica, New York 13502
(315) 624-5205

Mammography:

Faxton Campus
1676 Sunset Avenue
Utica, New York 13502
(315) 624-5204

Have questions?

If you need help or have any questions about your medical records, please contact the Health Information Management Department at (315) 624-6012.